How Customer Satisfaction Influences the Selection of Legal Software
Publié le :
22/10/2020
22
octobre
oct.
10
2020
1. The legal software expert reactivity
When it comes to customer satisfaction, companies looking for legal software expect a high-performance business solution but also a partner who listens to its needs.Responsiveness of the software provider's team is the first criterion to be judged, before, during and after the project.
2. Customer satisfaction depends on how well the software meets their daily needs
In terms of workflow, alerts, KPIs, etc...Customers, to be fully satisfied, also expect a certain degree of adaptability. Legal software must have predefined functionalities but also certain flexibilities to allow for adaptation to a company's legal processes.
3. Customer satisfaction is based on a software vendor’s two-fold competence - legal and technical expertise
For example, lawyers must edit certain types of recurring legal documents: contracts, attendance sheets, minutes of meetings...In some cases, lawyers want their documents to be pre-filled with information that they have already entered in the system. This requires technical expertise by the vendor to successfully populate the documents with the correct data.
4. Customer Success Management (CSM): a team dedicated to customer satisfaction
The presence of CSM is one of the criteria that will tip the balance in the choice of legal software.5. Legal software innovation is important to customer satisfaction
Vendors who identify the new needs of its customers and keep up to date with changes in legislation attract and keep satisfied customers.In addition to facilitating customer innovation requests through R&D, accompanying customers throughout all stages of a project, consulting, change management support, training and technical support play a key role in ensuring customer satisfaction.
Historique
-
How Legal Departments Can Best Contribute to a Company's Performance
Publié le : 05/11/2020 05 novembre nov. 11 2020Blog
Legal departments are responsible for ensuring a company’s actions are lega... -
ALDO GROUP
Publié le : 26/10/2020 26 octobre oct. 10 2020Client Case StudyThe ALDO Group is present in Canada, the United States, the United K...
-
RANDSTAD CANADA
Publié le : 26/10/2020 26 octobre oct. 10 2020Cas Client
L'entreprise Randstad Canada est le leader canadien en matière... -
RANDSTAD CANADA
Publié le : 26/10/2020 26 octobre oct. 10 2020Client Case Study
The company Randstad Canada is the Canadian leader for staff... -
How Customer Satisfaction Influences the Selection of Legal Software
Publié le : 22/10/2020 22 octobre oct. 10 2020Blog
1. The legal software expert reactivity When it comes to cust...
-
Comment la satisfaction client influence le choix d'un logiciel juridique
Publié le : 22/10/2020 22 octobre oct. 10 2020Article
1. La réactivité de l’éditeur de logiciel juridique En matière... -
INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA)
Publié le : 21/10/2020 21 octobre oct. 10 2020Client Case Study
IATA is an international commercial entity created 60 years ago by a group... -
Webinaire : L'échec - et comment se familiariser avec lui
Publié le : 19/10/2020 19 octobre oct. 10 2020ÉvènementWebinaire
L’année 2020 a mis beaucoup d’entre nous à l’épreuve. Nous avon... -
Comment la satisfaction client influence le choix d'un logiciel juridique
Publié le : 13/10/2020 13 octobre oct. 10 2020Articles
1. La réactivité de l’éditeur de logiciel juridique En matière de satisf...